Field Notes is newsletter where I share what I'm learning, what I'm reading, and how support leaders are actually running their teams.

I believe we don't need more vendor content. We need a place where we can talk honestly about what’s breaking, what we're rebuilding, and what’s actually working in the AI era.

So this is my attempt to be useful. I read a lot, I talk to a lot of people, and I filter it down to what's worth your time.

What you'll find inside:

• Practical, tool-agnostic guides for scaling with AI
• Honest takes on what roles teams are actually hiring for
• Contrarian opinions I probably shouldn't share publicly
• A weekly AI roundup so you're never caught off guard

Who is it for?

Support leaders and operators who want to stay ahead without spending hours researching. Field Notes is designed to give you an edge in running modern support.

Why invite-only?

Because I want to build a community of people who think about this stuff as much as I do. Forwarding is encouraged :)